Terms of service

TERMS AND CONDITIONS

Last updated: 15th July 26

These Terms and Conditions explain the rules that apply when you access our website or purchase products from Megumi Sabo.

Please read these Terms carefully before placing an order. By accessing our website or purchasing from us, you agree to be bound by these Terms.

1. About Us

This website is operated by:

Business name: MEGUMI SABO LTD
Trading name: Megumi Sabo
Business structure: Private Limited Company
Company number: 17022818

In these Terms, “Megumi Sabo”, “we”, “us” and “our” refer to the business identified above.

“You” and “your” refer to the person accessing our website or purchasing a product from us.

2. Our Website

Our website is available at megumisabo.com.

We may update, change, suspend or withdraw parts of the website from time to time. We do not guarantee that the website will always be available, uninterrupted or free from errors.

You are responsible for ensuring that anyone accessing our website through your internet connection is aware of these Terms.

You must not misuse our website by:

Attempting to gain unauthorised access to the website, server or related systems.
Introducing viruses, malicious code or other harmful technology.
Using automated systems to extract data without permission.
Interfering with the website’s normal operation.
Using the website for unlawful or fraudulent purposes.

3. Eligibility to Purchase

You must be at least 18 years old and legally capable of entering into a binding contract to place an order through our website.

By placing an order, you confirm that the information you provide is accurate, complete and current.

We reserve the right to refuse or cancel an order where we reasonably suspect fraud, misuse, unauthorised payment activity or a breach of these Terms.

4. Our Products

We take reasonable care to ensure that product descriptions, photographs, weights, packaging and prices are accurate.

However:

Product colours and packaging may appear slightly different depending on your screen and may change from time to time.
Natural products may vary slightly in colour, texture, taste and appearance.
Product photographs are for illustrative purposes.
Packaging may differ from the packaging shown online.
Measurements and quantities may be subject to reasonable manufacturing tolerances.

The product you receive will comply with the description provided at the time you place your order.

5. Food Products, Ingredients and Allergens

You must read all product information, ingredient lists, allergen statements, preparation instructions, storage instructions and warnings before consuming a product.

Product information shown on our website is provided for general information. The information displayed on the product’s physical packaging should be treated as the most current information.

Although we take reasonable steps to ensure product information is accurate, ingredients, suppliers and manufacturing processes may change. You should check the packaging each time you purchase a product, particularly if you have an allergy, intolerance or dietary requirement.

Our products may be produced, packed or stored in facilities that also handle allergens. Please refer to the individual product listing and packaging for specific allergen and cross-contamination information.

Do not consume a product where:

You are allergic or intolerant to an ingredient.
The packaging is damaged or its seal has been broken before delivery.
The product is past its use-by date.
The product appears contaminated, spoiled or unsafe.

6. Caffeine and Health Information

Matcha naturally contains caffeine.

Caffeine may not be suitable for everyone. Pregnant or breastfeeding individuals, children, people who are sensitive to caffeine, and people with a medical condition or who take medication should seek appropriate professional advice before consuming caffeinated products.

Our products and website content are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Information provided on our website, advertisements, emails, text messages, social media channels or product packaging is for general information only and is not a substitute for medical, nutritional or professional healthcare advice.

Individual experiences and results may vary.

7. Availability

All products are subject to availability.

Placing an item in your basket does not reserve it. We may limit the quantity of products available to an individual customer, household or order.

If a product becomes unavailable after you place an order, we will contact you and offer an appropriate alternative where available or provide a refund for the unavailable product.

8. Prices

All prices are shown in pounds sterling unless stated otherwise.

Prices will include VAT where VAT applies, but delivery charges may be added separately during checkout.

We may change our prices at any time. A price change will not affect an order that we have already accepted.

We make reasonable efforts to ensure prices are correct. If a pricing error is obvious and could reasonably have been recognised as an error, we may cancel the order and refund any payment made.

9. Promotional Codes and Offers

Promotional codes, discounts and special offers:

Are subject to any specific terms stated with the promotion.
Must be used before their expiry date.
Cannot normally be applied retrospectively.
Cannot be exchanged for cash.
May be restricted to particular products, customers or order values.
May not be used with another offer unless expressly stated.
May be withdrawn or amended where permitted by law.

We may refuse a promotional code where we reasonably believe it has been misused, duplicated, shared contrary to its conditions or obtained fraudulently.

10. Placing an Order

To place an order, follow the checkout process on our website.

You will have an opportunity to review and correct your order before submitting it.

Submitting an order is an offer to purchase products from us. Your order is not accepted until we send you an order confirmation or dispatch confirmation.

Once we accept your order, a binding contract will exist between you and us.

Your order confirmation will include details of the products ordered, the price, your delivery information and any applicable delivery charges.

Please contact us promptly if any details in your confirmation are incorrect.

11. Payment

Payment must be made using one of the payment methods displayed during checkout.

Payments may be processed by third-party payment providers. We do not normally receive or store your complete payment card details.

You confirm that:

You are authorised to use the selected payment method.
The billing information supplied is accurate.
Sufficient funds are available to complete the transaction.

If a payment is declined, reversed or identified as potentially fraudulent, we may delay or cancel the order.

12. Delivery

Available delivery options, estimated delivery times and charges will be shown during checkout or on our Delivery Information page.

Estimated delivery dates are estimates only unless we expressly agree a guaranteed delivery date.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by you.

Where delivery is delayed for reasons outside our reasonable control, we will take reasonable steps to keep you informed.

Unless otherwise agreed, we will deliver your order without undue delay and normally within 30 days after accepting it.

13. Missed, Failed or Refused Deliveries

If delivery cannot be completed because no one is available, the courier may:

Leave the parcel in a safe place where authorised.
Deliver it to a neighbour.
Attempt redelivery.
Take it to a collection point.
Return it to us.

You are responsible for following any courier instructions and collecting the parcel within the stated timeframe.

Where an order is returned to us because:

An incorrect address was supplied.
Delivery was refused.
The parcel was not collected.
The courier could not access the delivery location.

we may charge reasonable redelivery costs before sending the order again.

14. Risk and Ownership

The products become your responsibility when they are delivered to you or to a person identified by you to receive them.

Ownership of the products passes to you once we have received full payment.

15. Checking Your Order

Please inspect your order as soon as reasonably possible after delivery.

An item is missing.
You receive the wrong product.
A product arrives damaged.
The parcel appears to have been opened or interfered with.
A food product appears unsafe or contaminated.

Where possible, include your order number and clear photographs of the product, packaging and delivery label.

Nothing in this section limits your statutory consumer rights.

16. Your Right to Cancel

Where the legal right to cancel applies, you may cancel your order from the date the contract is formed until 14 days after the day you receive the products.

To cancel, you must make a clear statement that you wish to cancel. You may contact us using:

17. Exceptions to the Right to Cancel

The statutory right to change your mind may not apply to:

Products that are liable to deteriorate or expire rapidly.
Personalised or made-to-order products.
Sealed products that are not suitable for return for health protection or hygiene reasons once their seal has been broken.
Products that become inseparably mixed with other items after delivery.
Any other product excluded under applicable consumer law.

For hygiene and food safety reasons, opened food or drink products will not normally be accepted as change-of-mind returns.

This does not affect your rights where a product is faulty, damaged, unsafe, incorrectly supplied or not as described.

18. Returning Products After Cancellation

Where your cancellation right applies, you must return the products within 14 days after notifying us of your cancellation.

Products should be returned:

Unused.
Unopened and with any hygiene or tamper seal intact.
In their original packaging where reasonably possible.
With reasonable care taken while they are in your possession.

Unless the product is faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning it.

We recommend using a tracked postal service and retaining proof of postage.

Do not return products without first contacting us if the product is damaged, defective, contaminated or potentially unsafe.

19. Refunds

Where you validly cancel your order, we will refund:

The price paid for the returned products.
The cost of our least expensive standard delivery option, where required by law.

We do not have to refund the additional cost of premium or express delivery where you selected a more expensive service than our standard option.

We may reduce your refund to reflect any reduction in value caused by handling the products beyond what would reasonably be permitted in a shop.

We may withhold the refund until we receive the returned products or you provide evidence that they have been sent back.

Refunds will normally be made using the original payment method and within the period required by law.

20. Faulty, Damaged or Incorrect Products

Products must be:

Of satisfactory quality.
Fit for their usual purpose.
As described.
Supplied with reasonable care where applicable.

Depending on the circumstances and your legal rights, we may offer a refund, replacement or other appropriate remedy.

For food products that are perishable or have a limited shelf life, you should notify us as soon as reasonably possible and before the applicable expiry date where possible.

We may ask you to provide photographs or return the product so that we can investigate the issue.

Nothing in these Terms excludes or limits your statutory rights.

21. Product Storage and Use

You are responsible for following the storage, preparation and use instructions supplied with the product.

Products should be stored:

In accordance with the product label.
Away from excessive heat, moisture and direct sunlight where instructed.
Securely and out of reach of children where appropriate.
In a way that prevents contamination.

We are not responsible for deterioration caused by improper storage, preparation or use after delivery.

22. Website Content

Content on our website, blog, social media pages, advertisements, emails and SMS messages is provided for general information.

Although we make reasonable efforts to keep information accurate, we do not guarantee that all content will be complete, current or free from minor errors.

You should not rely on our content as medical, dietary, financial or professional advice.

23. Reviews and User Content

Where you submit a review, photograph, video, comment or other content to us, you confirm that:

The content is truthful and based on your genuine experience.
You own the content or have permission to submit it.
It does not infringe another person’s rights.
It is not unlawful, abusive, defamatory, discriminatory or misleading.
It does not contain malicious software or confidential information.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display the submitted content for our business and marketing purposes, subject to applicable data protection law.

We may remove or refuse content that breaches these Terms.

24. Intellectual Property

All content on our website, including our branding, name, logos, designs, illustrations, photographs, videos, packaging, written copy and website layout, is owned by or licensed to Megumi Sabo.

You may use the website for personal, non-commercial purposes only.

You must not reproduce, modify, distribute, sell, publish or commercially exploit our content without written permission.

“Megumi Sabo” and associated brand assets may be protected by trademark and other intellectual property rights.

25. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services, including payment providers, couriers, social media platforms and marketing services.

We are not responsible for the content, security, availability or privacy practices of third-party websites.

Your use of third-party services may be governed by their own terms and policies.

26. Our Responsibility to You

We do not exclude or limit liability where it would be unlawful to do so, including liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of your statutory consumer rights.
Any other liability that cannot legally be excluded.

We are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for loss or damage that:

Was not reasonably foreseeable.
Was caused by inaccurate information supplied by you.
Was caused by your failure to follow product instructions or warnings.
Relates to business or commercial use of products purchased as a consumer.
Results from events outside our reasonable control.

Our products are intended primarily for domestic and personal use. If you use them for commercial purposes, we will not be responsible for loss of profits, revenue, business, contracts or business opportunity, except where the law does not permit such exclusion.

27. Events Outside Our Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, transport disruption, industrial action, supply-chain interruption, courier failure, internet outages, cyber incidents, fire, flood, epidemic, government action or import delays.

We will take reasonable steps to minimise the effect of the disruption and fulfil our obligations as soon as reasonably possible.

28. Privacy

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose and protect personal information, including information used for orders, customer service, email marketing, SMS marketing, analytics and advertising.

29. Changes to These Terms

We may update these Terms from time to time.

The Terms that apply to your order will be those displayed on our website when you place the order.

The latest version will be published on our website with its effective date.

30. Complaints

Please contact us first so that we have an opportunity to resolve your complaint.

We aim to acknowledge complaints within 14 working days and resolve them as promptly as reasonably possible.

31. Governing Law

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you will also retain any mandatory protections available under the laws and courts of the part of the United Kingdom in which you live.

You may bring legal proceedings in the courts of the part of the United Kingdom where you live.

32. General Terms

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

A delay in enforcing a right does not waive that right.

No person other than you and us has the right to enforce these Terms, except where applicable law provides otherwise.

Model Cancellation Form

Complete and return this form only if you wish to cancel your contract.

To:

I hereby give notice that I cancel my contract for the sale of the following goods:

Products ordered:
[INSERT]

Order number:
[INSERT]

Ordered on:
[INSERT]

Received on:
[INSERT]

Customer’s name:
[INSERT]

Customer’s address:
[INSERT]

Signature, if submitted on paper:
[INSERT]

Date:
[INSERT]

Terms of service

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